Ngọc Tú

Category: Blog

Published: 20 December 2021

Hits: 1615

comments

It’s never too early to prepare for the holiday season as an E-commerce business and this 2021 holiday surge especially is primed to be one of the busiest seasons ever. Shoppers are on the go, they are more discerning. They have longer wishlists and they have more places to shop. So it makes it even more competitive for online merchants. Getting customers to shop would not be a problem for retailers during the holiday time but how to nurture one-time buyers from this period, increase their lifetime values and get them to be advocates for stores should be focused on. 

Here are a few tips to help you proactively manage your store’s post-purchase flow over the holiday season to build stronger bonds with your existing and new customers.

Read more...

paul.nguyen

Category: Blog

Published: 07 December 2021

Hits: 1079

comments

Shipping notification emails seem to not always get enough attention it deserves from marketers but they are the only emails you can almost certainly ensure each of your clients will read. By adding a few fundamental components and a little creativity, these emails, however, may help develop client loyalty, better the post-purchase experience, and generate a unique voice for your store.

See how these 5 tips can help you take your shipping notification email to the next level and get the most open rates:

Read more...

Wendy Pham

Category: Blog

Published: 25 October 2021

Hits: 1948

comments

 85% of consumers say they’ll buy from a retailer again if they can easily track their purchases throughout the process.  And close to  70% of consumers said the ability to track orders was one of their top three considerations when buying online. This article is for Shopify store owners who spend their time engaging with clients and assisting them with order tracking. It aims to explain all of the "Hows and Whats" to improve your business shipping process.

Read more...

Mia

Category: Blog

Published: 14 July 2021

Hits: 1885

comments

Are you running a branded order tracking page in your store but sometimes get stuck with “not found order”. This blog deserves to have your quick stare. Check out 5 common reasons why your customers cannot track their order on your embedded tracking page and what you should do to resolve it on your end.

Read more...

Mia

Blog

Category: Omega ‑ Email & Order Tracking

Published: 22 June 2021

Hits: 1491

comments

Customer experience is one of the timely topics in the world of E-commerce. Though easy to overlook, shipping-related features undoubtedly dominate most online buyer’s concerns. There is no surprise that customers browse the tracking page an average of 2.6x per order. It’s time to take the aspect into action by building a branded tracking page to offer your customers an easy-to-access tracking tool for their orders and benefits more for your eCommerce business.

Continue reading to see why branded tracking pages are a fundamental tool of increasing a strong post-purchase consumer experience and what elements you should add to the page to drive customer retention and loyalty for your store.

Read more...

Mia

Blog

Category: Omega ‑ Email & Order Tracking

Published: 22 June 2021

Hits: 1070

comments

There are so many ways to be transparent about shipping information such as estimated fees or delivery calculator tools to help customers be aware of how much they have to pay for shipping service.. Among them, displaying an estimated shipping date is one exquisite and optimal way to maximize traffic and revenue by saving a large number of customers who have abandoned carts.  Moreover, displaying the estimated shipping date eliminates the "shock" effect of potential clients only seeing the shipping time at the end of the buying process, allowing you to be entirely honest.

Read more...