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Sexy Queen Installation
- Trung Duong
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10 years 4 months ago #6524 by Trung Duong
Replied by Trung Duong on topic Re: Sexy Queen Installation
I'm really sorry about your request because i can't do update with your info doesn't enough. You sent FTP account without password, sent Cpanel with wrong password ... so it takes time to ask you again and your request will be pushed to new cycle for support.
A main problem with your upgrade is new prestashop version doesn't use FrontController.php to add positions for module.
Regards
A main problem with your upgrade is new prestashop version doesn't use FrontController.php to add positions for module.
Regards
Support email: services(at)omegatheme(dot)com
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- Carolyn Nelson
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10 years 4 months ago #6525
by Carolyn Nelson
Replied by Carolyn Nelson on topic Re: Sexy Queen Installation
I changed the full access info (again) and sent it to you almost 24 hours ago. 2 hours before black friday and we a back at square one. And yes i changed it again cause you were given FULL acess to my cpanel. Now you tell me everything has to be changed? Theme purchased less than 4 months ago. Now i risk losing everything.
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- Trung Duong
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10 years 4 months ago #6526
by Trung Duong
Support email: services(at)omegatheme(dot)com
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Replied by Trung Duong on topic Re: Sexy Queen Installation
As i discussed via email with you, we must backup your site and update theme and modules cause your prestashop version is old. So it takes time to update and we can't work over night and there are many clients are waiting to support like you but we're ready do your request now. just send FTP account again
Regards
Regards
Support email: services(at)omegatheme(dot)com
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