normal Account disabled for new signup

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10 years 3 months ago #6186 by Alex Ge
This isn't really a pre-sales question as i have actually already made payment, but when I tried to log in, i was told my account was disabled. Could you please kindly help me look into this asap?

Thanks,

Alex

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10 years 3 months ago #6187 by Linh Robert
Hi,
Please retry login and please make sure you type the correct username and password.

Thanks

If you need to send us FTP access / host access, administrator access or any private information:
services(at)omegatheme(dot)com or drop a ticket www.omegatheme.com/member/

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10 years 3 months ago #6189 by Alex Ge
Hi,

As you can see, I can log in to forum, so my id and password work well. Only when I try to log in to member area to download my template, i was told my account was disabled and asked me to contact admin. If i type a wrong password, it will tell me it's wrong. So i'm pretty positive it's something to do with my account status. Please kind help to look into this. Your fast response is highly appreciated.

Thanks,

Alex

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10 years 3 months ago #6190 by Linh Robert
Hi,
Sorry for this problem. You can now login and download.

Thanks

If you need to send us FTP access / host access, administrator access or any private information:
services(at)omegatheme(dot)com or drop a ticket www.omegatheme.com/member/

Please Log in or Create an account to join the conversation.

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