FAQs

Why don't my Pixel track Purchase event?

1. Regarding the Purchase event, it will only be tracked when the purchase is completed and your customer is redirected to the Thank You page after. Please note that our app only tracks Shopify checkout, not a third-party app
2. You need to go to Settings > Checkout Show Instruction Image ?
   
   Add this script below
   <script type="text/javascript" src="/https://apps.omegatheme.com/tiktok-multi-pixels/client/tiktok-pixel.js"></script>

If you are still struggling with adding the code, you can grant us access to your theme by sending the staff invitation to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will add it for you See more how to invite as a staff