The COVID-19 has dramatically impacted the way we live as well as how we shop. One breakout trend is increased support for small and local businesses, with more than half of consumers specifically seeking out local, independently-owned businesses. Nearly a third of buyers say they’ve bought something online and had it delivered locally during the first three months of the pandemic. Local delivery is a great way to connect with nearby customers, drive sales, and provide a great customer experience.
When ordering products on an online store, one of the biggest concerns of the customers is to know when they can receive their orders. For most online retailers, any delays or mistakes in delivery dates could have a big influence on their customer service. In order to avoid this, an effective solution is to let the customer choose the date that they want to deliver which satisfies both the customer’s experience and seller’s ability.