Are you running a branded order tracking page in your store but sometimes get stuck with “not found order”. This blog deserves to have your quick stare. Check out 5 common reasons why your customers cannot track their order on your embedded tracking page and what you should do to resolve it on your end.

1. Order not fulfilled

 Many shoppers and merchants, when they see this, conclude that the tracking page doesn't work, but this is not the case. The first primary condition to track a parcel shipping status is that orders must be fulfilled. None of the tracking systems can track status if an order is unfulfilled and without a tracking number assigned from its courier. 

Simply go to your Store Admin => Orders tab => Unfulfilled orders => Mark as fulfilled. Find more details in this section of the official Shopify Help Center to learn more about orders fulfillment.

Latest update: Order Tracking by Omega will automatically sync all orders that are placed under these two statuses “Ordered => Order Packed” instead of “order not found”. Online buyers will be well informed that their item is in process. This feature effectively helps to reduce customer anxiety. But once the order is switched to “fulfilled” mode, the app will update the shipping details correctly according to the courier data.

2. Incorrect shipment data 

 Irregularly, you might run into trouble with erroneous data processed by fulfillment partners. The most common case is they return data to your store admin with the correct tracking number but wrong courier name or vice versa. Many tracking tools are worse off with this error and fail to track. In case you notice there is any conflict in tracking information of your clients’ orders, please quickly contact your fulfillment partners/apps to request them to fix the glitch. 

Latest update: Omega Order Tracking automatically detects the correct carrier based on the tracking code. The advanced feature will be released soon that will somehow resolve the glitch from the fulfillment side. 

3. Courier not supported

 The app only can track delivery shipments from supported carriers. Order Tracking by Omega currently supports over 180 carriers across the world,  including numerous of the most common in the United States, Canada, and China, such as USPS, UPS, FedEx, DHL, Canadian Post, and China Post. Check out our list here: 

https://www.trackordernow.com/

If you don't see a carrier on the list that's crucial to you, please email This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll try to connect it!

4. Orders without shipment service

 This case might be rare but just in case you have order without using the services of any courier but still want to let our customer track status professionally, you can follow these steps to manually add shipping updates:

• Go to “Orders” tab on Shopify Store admin =>  Select order without shipment => Mark as fulfilled => Add tracking => Insert Tracking Number => Select “Other” at Shipping carrier” section

• Open Order Tracking app => Shipment tab => Select Order => Edit Status => Add Tracking History => Update Tracking
  

5. Delayed shipping update

Occasionally, you might encounter delays in tracking due to some technical issues from courier partners or app providers. Please contact our Developer Team via live chat in the right corner for further support or email us via This email address is being protected from spambots. You need JavaScript enabled to view it.

We hope we have answered your top questions about not finding shipping tracking. However, if you are still experiencing the issues, contact us for further support.

The ability to ensure the status of the order from the time of collection at the store to the hand of the recipient, service charges and payments, cargo insurance, civil liability in the event of a dispute, or indemnification are all examples of the efficiency that shipping companies provide to store owners. There are a lot of companies that provide ship services nowadays thanks to the lucrative pie that is expanding after the covid-19 pandemic. Then, among too many choices, why is being careful to choose the couriers is important?

As Facebook and Apple are combating the user's privacy war, all tracking events related to Pixel have been messed up. Some of the event data is probably missing and blocked from IOS devices, which counts for 26.46% of all mobile devices and 42.24% of all operating systems (1). That is a huge gap in the data analysis if advertisers want to run marketing campaigns and optimize later. So Facebook has developed the Conversion API for tracking conversion more precisely on Apple devices. It enables the servers side of your websites/e-commerce stores to send the data for tracking.

Customer experience is one of the timely topics in the world of E-commerce. Though easy to overlook, shipping-related features undoubtedly dominate most online buyer’s concerns. There is no surprise that customers browse the tracking page an average of 2.6x per order. It’s time to take the aspect into action by building a branded tracking page to offer your customers an easy-to-access tracking tool for their orders and benefits more for your eCommerce business.

Continue reading to see why branded tracking pages are a fundamental tool of increasing a strong post-purchase consumer experience and what elements you should add to the page to drive customer retention and loyalty for your store.

There are so many ways to be transparent about shipping information such as estimated fees or estimated delivery date calculator tools to help customers be aware of how much they have to pay for shipping service and when they can expect to receive their order. Among them, displaying an estimated shipping date is one exquisite and optimal way to maximize traffic and revenue by saving a large number of customers who have abandoned carts.  Moreover, displaying the estimated shipping date eliminates the "shock" effect of potential clients only seeing the shipping time at the end of the buying process, allowing you to be entirely honest.